We gladly accept all major credit cards (i.e. VISA, MasterCard etc.) through PayPal.

YES! Our checkout page uses SSL, which ensures that all of your browsing and shopping data remains private.

We’re sorry for the trouble! First, make sure that your shipping and billing details are correct. If that doesn’t work, try contacting your bank about the payment. If you’re still having an issue, drop us a message here and we’ll do our best to help!

During the first stage of checkout, look for a box beneath your order summary. Enter your code and click ‘apply,’ then watch the magic happen. Remember, only one discount code can be used per order!

We ship worldwide with DHL Express.

We are using 2-4 Days Express Shipping by DHL.
Sometimes, your country's Customs inspection may delay delivery by weeks, mostly it only takes a day or two.
With 1-3 business days handling time

Absolutely! Once your order has been dispatched you will receive your personal tracking number. Use your tracking number to keep tabs on your bags journey at www.dhl.com. You can also send us a quick message here and we’d be happy to track it for you.

Yes, return and refund is allowed with these following condition:

- The bag should be returned on its new condition and the tag still attached

- Cost to return the bag to Lokatan warehouse will be on buyer side

Please contact us directly for any inquiries and steps to return the bag.

Yes. We use Ata Grass (which belongs to the family of the Rattan Palm) and/or Rattan for our Rattan Bags. For more details please see the respective product description.

Yes, we use authentic, buttery soft leather.

Your question should never go unanswered. If you still have questions or simply have something to say, send us an email here and we'll get back to you as soon as we can. Don't forget: if you’re contacting us about an order, we need your email address or order number to sort things out ASAP!

Buyers are responsible for any customs and import taxes that may apply. Seller not responsible for delays due to customs.